Case Study
I was hired on to provide UX / IA and Visual Design services for the Best Buy / GSoD Smart Home project, a high- visibility product focused on consumer-facing service design solutions.
My project involvement included: brainstorming sessions, IA / UX guidance to Business Stakeholders and Development, mentorship of junior designers and cross-team collaboration. My process included whiteboarding sessions, flowcharts, diagrams and wireframes.
The Process
In this project, I was fortunate enough to work with all facets of both UX and Visual Design. I met with Stakeholders, provided detailed Wireframes and documentation, designed responsive Visual Design comps and worked closely with Business, Development, Testing and Accessibility.
Highlights Include
- led product brainstorming sessions
- created wireframes / documentation / sitemaps
- created IA flows
- presentations to product owners
- mentored junior team members
- cross-product / cross-team collaboration
- competitive analysis
- full-stack UX and UI design
Methodologies
- Competitive Research
- Content Audits
- Mentoring
- Prototypes
- Stakeholder Interviews
- User Interviews
- Technical Assessment
- User Interviews
- Visual Design
- Wireframes
Tools
- Adobe Creative Suite
- Axure
- Confluence / JIRA
- Sketch
My role: Senior UX Designer
Best Buy brought me in to map out the entire journey of customers scheduling Geek Squad in-home visits, from the Customer Landing Page to Appointment Scheduling to Chat. This highly visible project, although complex, had an aggressive timeline and required an experienced UX / Visual Design Lead to hit the ground running.
Content Audit
Results
The SmartHome project was well-received by the Stakeholder and Business Teams, which led to additional funding and positive visibility (and funding) for my department.
Project Links
Additional project links, wireframes and documentation.